It’s not often that I write about my experiences as a consumer of products and services. Sometimes though, these experiences simply beg to be addressed for either for their positive or negative experiences.
This post will address an example of each.
Eat Here …
You’ll never eat at home again!
This was the plaintive – and rather imaginative – plea and a tweak directed at a Philadelphia trade union from the good folks at the Trolley Car Diner, located on Germantown Avenue in Philly’s Mt. Airy section.
Carol and I frequent the Trolley Car as part of our pre-game ritual for “Business Person Specials” Philadelphia Phillies games that starts at 1:05 PM. As we had the game played last Wednesday, May 14 (a sleeper of a shutout loss to the LA Angels), we headed down early for the pre-game breakfast/lunch.
It’s only called “brunch” on Sunday’s, right?
Anyways, as we turned onto Germantown Avenue, we immediately noticed signs imploring the public “Don’t Eat Here!”. My first reaction was “Crap! Don’t tell me we have to find somewhere else to eat!” Then as we got closer we noted more signs, including one with a likeness of the owner and another that alleged the owner’s role in depressing fair wages and benefits.
My reaction was immediate. “Unions …”, quickly followed by ” … Philadelphia!”
Those two thoughts, neither of them presented here as negatives within themselves, seem to always be connected. And maybe my thought process was primed a bit by the ongoing union travails and controversy at the Pennsylvania Convention Center, which included the unusual sight of union members in several trades crossing the picket lines of others.
Only in Philadelphia …
As we entered and were greeted by the host, I kiddingly asked him whether we should even eat there. But he was immediately ready with a one-page letter, written by owner, Ken Weinstein about what was happening out front and why. The letter, addressed “Dear Friend”, is a public relations homerun!
For my fellow Phillies fans, whose team currently ranks 28th out of 30 MLB teams in round-trippers, a homerun is a very, very good thing. Just sayin’ …
The crux of the matter – of course – was the inability of unionized electrical contractors to compete with subcontractors who use non-union labor. In this case the very same International Brotherhood of Electrical Workers, led by Philly labor icon John Dougherty had out-priced themselves from a Weinstein redevelopment project. This is one of the very same unions that had recently crossed the picket lines of Carpenters and Teamsters in the aforementioned Philadelphia Convention Center incident.
That – my friends – is karma!
In his excellent letter to some very loyal customers, Weinstein explains his plan to rehabilitate four vacant, historical buildings that previously served St. Peter’s Episcopal Church; his hiring of a general contractor; and the effort to solicit competitive bids from both union and non-union contractors. Weinstein’s claims that the only union contractor to bid was 35% higher than the selected non-union provider.
This should be of no surprise to anyone, nor should the union’s reaction when losing fair-and-square in the market of competitive bidding. They picket, not the site of the prospective work to be performed, but the wholly separate earning capacity of the developer – the Trolley Car Diner – with accusations of “depressing wages” and “denying benefits”.
They are nothing, if not dogged and disingenuous as to the cause of their particular problem!
Sorry, IBEW, you get no sympathy here.
So if you get the chance, show the Trolley Car Diner some love. With a fine menu, great food, and a nice selection of bottled craft-brewed beers, you will not be disappointed!
* * * * * * * * * * * * * * * * * *
Next is my negative experience with Holly Days Nursery, a well-regarded botanical nursery in Horsham.
Now, I’ll be the first to admit, I did not take my aggravation any further than the landscaping representative that decided to blow me off last Tuesday for an appointment scheduled for an estimate on planting a few trees and bushes. But after taking a few hours personal time from work to meet him between 3:00 – 4:00 PM, a quick apology and an offer to reschedule does not in any way recognize the fact that my time should be just as important as theirs and any other customer they purport to serve.
The only thing that prevented those few hours being a complete waste of my time was that the lawn needed cutting anyway.
I already had trouble with two previous trees from Holly Days. Both were purchased at the nursery, but planted by another landscaper. I do not necessarily blame the nursery for both losses; but simply chalk them up as further indication that for whatever reason our relationship was not destined to be fruitful.
In an area where high-quality nurseries are easy to find, one would think competitive pressures would ensure a faithful adherence to the appointment schedule … or perhaps the drive to work a longer day when commitments are missed … or maybe a bit more than a “Sorry, I couldn’t get there. Let’s reschedule.”
The kicker was his response to my complaint of already having wasted 3 hours of personal time. “Well, do you have to be there?”
Yeah … I do “need to be there”. But you certainly don’t!